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Building Family Support (Tara)

mid-term

144 cards·by whateverkelly
group work
Study this deck
Name the 7 family functions
Affection, spirituality, economics, daily care, socialization, education, self esteem
Early childhood
prepare for separation to school
childhood
have overview of cirricular events
adolescence
identify community leisure activities, prepare for launching adults
Adulthood
Guardianship, wills, trusts
Name 10 client strengths
coping, life success, creativity, uniqueness, curiosity, fun, trust, insight, intimacy, in.peace
7 principals of Partnership
communication, prof.competence, respect, commitment, equality, advocacy, trust
Partnership Communication:
relationships are enhanced, be friendly, listen
Partnership Prof. Competence
quality service to all, set high expectations for all
Partnership Respect:
Regard with esteem through word & actions
Partnership Commitment
Consider the relationship more than an obligation, be sensitive, available
Partnership Equality
each person feels that they have equal power, avoid heirarchy
Professional Advocacy
speak out & take action in pursuit of cause, prevent problems, create win/win
Professional Trust
confidence in someone else, reliability, judgement & action to care
Trust is described as:
The keystone that locks the other pieces together
Distrust
reflects lack of reliability, judgement, word and actions of another
Conditional Trust
PHase when you assume trust in each otoher
Unconditional Trust
Optimal: safe about being open, vulnerable with each other
5 behavioural pattern that build trust
Truth, Reliability, Understanding, St.Fd.Comm., Team Care
TRUST KILLERS
Poor Comm., lack of respect, hidden agendas, backbiting, poor follow through, disinterest
Do's and Don'ts of working with families
Involve fam., Be patient, Respect fam.rules, Be direct, Trust fam.rules, Don't be other authorities
Role:
Expected behaviour
Task Goal:
a goal of getting the job done
Social goal:
the goalof building good relationships
Task Role:
are roles that you can play on your team to help the group achieve it
Social Roles:
are roles that you can play on your team to help them achieve it's social goals
Task Skills:
the distinctive skills that characterize each of the six task roles
6 HELPFUL TASK ROLES:
Idea sharer, idea seeker, comprehension check, prog.summ., direct. sugg.,group motivator
The idea sharer
skilled at sharing ideas about team tasks with other team members and does so regularly
The idea seeker
skilled at asking other what they think about a given task
The comprehension checker
skilled at ensuring that the group has a common understanding of an issue or task
The progress summarizer
gets the group to stop and reflect on the progress being made
The direction suggester
skilled at making constructive suggestions about the options that the team has at a given time
The group motivator
skilled at encouraging others to direct their energy to completing the task at hand
6 HELPFUL SOCIAL ROLES
encourager, supporter, comm.fascillitator, process observer, stress rel., confl.mediator
The Participation Encourager (social role)
skilled at encouraging all members of the group to contribute to the group effort
The Participation Supporter (social role)
skilled at showing support for others when they make a contribution to the work
The Communication Fascilitator (social role)
uses communication skills to build good relationships among members of the team
The Process Observer (social role)
skilled at noting emotional interations among members as the group goes about its work
The Stress Reliever (social role)
skilled at taking steps to reduce the emotional tensions that groups inevitably experience
The Conflict Mediator (social role)
skilled at using the best conflict management strategies to assist members in dealing with conflicts that arise
6 HARMFUL GROUP MEMBER ROLES
Free rider, dominator, rescuer, distracter, cynic, aggressor
Free Rider (harmful)
Don't contribute but expect benefits
Dominator (harmful)
take on excessive amounts of work, denying other members to make contributions
Rescuer (harmful)
similar to dominator. excessive work, make decisions indep.: when group exp.diff., save from failure
Distractor (harmful)
Takes group away from task, by talk excessively, uses humor, cracks jokes
Cynic (harmful)
may not trust others, groups plan won't work, some members won't do their part, its waste of time
Aggressor (harmful)
intimidate other group members, make neg. judgments about them and seek unhealthy confrontation
3 areas of Leadership
1. provide direction 2. keeping records 3. reporting progress
3 styles of LEADERSHIP
Autocratic leader, Democratic Leader, Laissez-Faire leader
Autocratic Leader
Is a take-charge person who tells others what to do and sees that they do it
Democratic Leader
Most effective: involves all members of the group in discussing and making decisions
The Laissez-Faire leader
French for leave alone. the members are mature, responsible, knowledgable and skilled. Competent group
Group Maturity
Commitment to achievement, level of responsibility and degree of expertise
Commitment to Achievement
refers to the group's dedication to achieving its goals
Level of Responsibility
the degree to which members assume personal responsibility for reaching those goals
Degree of Expertise
the combined knowledge and skill that the group processes
Power:
is the ability to influence a situation in a desired direction
Designated leaders:
selected to fill an official position
Legitimate power
power that accompanies desig. positions within the group, Ex. PM of Canada
Reward Power
power to give benefits to members who display appro. behaviour within a group
Coercive power
power to punish inappropriate behaviour. To coerce someone is to force the person to do what you want
Charismatic power
a power that results from an individual's personal qualities "personality power".
Expert power
another form of power associated with emergent leadership. Special skills and knowledge
Characteristics of an effective leader
Knowledge, communicatioin, task oriented, social oriented, flexibility
Knowledge
good understanding of group dynamics
Communication
skilled at speaking writing, listening and giving feedback
Task oriented
effective leaders are clearly task oriented,but they don't emphasize task completion at the expence of relationship among group
Social oriented
Enjoy socializing and may do a good job cultivating team spirit. Could fall apart if task not complete
Flexibility
effective leaders are flexible with respect to leadership style
NORM
a written or unwritten rule of a group
SANCTIONS
the punishment incurred if one breaks the rules of the society, an org., or family
SOCIETY
is a large, identifiable community of individuals who fulfill a variety of diff. roles. Ex. Canada, Spain, Japan
CULTURE
is the word we use to describe the distinctive way of life of people within a society
SUBCULTURES
Where there are two or more identifiable cultures within a society, we speak of subcultures
Values
whatever is of importance or worth to an individual or group
Principles
standards by which a group evaluates a course of action. Ideas that serve as standards to evaluate a course of action
What is the saying with the 2 sides of the coin?
Values and principles are like 2 sides of the coin, emotional & intillectual
THE BASIC PRINCIPLES OF ETHICAL CONDUCT
Goodness, Equality, Fairness, Truth, Freedom
What is empathy?
"feeling what another feels", "feeling with another person"
IMPOSED Norms
A rule established by an authority outside the group. Smoking is forbidden in college and office buildings
DEVELOPED Norms
is a rule created by the members of a group to govern conduct within their group. Rules to prevent or min. free riding
Consistency
means to be in agreement with as demonstrated through patterns and similarity.
Critical discussion
is a healthy exchange of differing views on a given issue. All members participate in discussion: all points can be considered
NORMS: ensuring your teams success
Accountability, cooperation, communication, confrontation, support, evaluation, discussion, decisions, solutions
GOALS:
a desired state of future affairs; also called objective, end, aim, pupose, or target
ULTIMATE GOAL:
the final goal in a series of related goals. also called end goal
INTERIM Goal:
a goal that must be achieved in order to reach an ultimate goal
SPECIFIC Goal:
a goal that is clearly defined or specific. It reduced confusion and improves understanding
Dialogue:
a face-to-face conversation between two or more people
Communication:
the successful exchange of information and feelings between people in a group
Sender:
the person who begins the communication process by expressing thoughts and feelings in words
Receiver
the person in communication process who interprets the sender's words
Encoding:
Expressing a message in spoken or written words
Encoder
sender who encodes message
Decoding
interpreting a spoken or written message accurately
Decoder
Receiver who interprets a message
Noise
any physical, physiological, or psychological interference that impedes communication
Physical noise
interferences that result from loud or distrubing sounds within one's environment
Physiological Noise
interferences to communication from disorders of the body
Psychological noice
interferences from heightened emotional state, usually a negative one
TWO-WAY COMMUNICATION
when the receiver of a message becomes the sender of a return message and the original sender becomes the new receiver
ONE-WAY COMMUNICATION
the sender sends the message and the receiver receives it without any feedback occuring
FEEDBACK MESSAGE
a return message send by a receiver to the original sender
Frame of Reference
the context from which a person speaks or listens
Active listening
skills: expressing intention, listening with your whole person, and paraphrasing
Behavioural listening
listening with one's whole person, result of both emotion and intellectual engagement
Paraphrase
the skill of accurately restating another's position in words different from the original
Negotiation
exhange between sender and receiver as they ensure that they understand one another
Disputant
a person who is in conflict with another person
Mediator
an outside of the disputing parties whose sole function is to assist disputants in resolving differences
Conceptual Conflic
beneficial conflic that critiques ideas, not people
Ideation Conflict, Constructive Controvery, CONCEPTUAL CONFLIC
ALL 3 NAMES HAVE SAME MEANING: critiques ideas, not people
CONFLICT
an interpersonal dispute among members of a goal
Peronality conflict
in interpersonal dispute arising from differing personal traits
Resource Conflict
dispute arising from unequal distribution of ersources Ex. computers
Power conflict
dispute arising from the desire to control the group
Status conflict
dispute arising from the desire to be recognized within the group
Tutle
conflict style of one who withdraws from or avoids conflict
Shark
conflict style of one who forces others to submit to their will
Teddy Bear
conflict style of one who smooths things over to maintain harmony
Fox
conflict style of one who cmpromises to resolve differences
Owl
conflict style of one who confronts and collaborates in order to achieve win/win
Confronting behaviour
facing up to and dealing reasonably
Assertive communication
communication between and among members which self-respect, and respect for others, aids in Con. Res.
Passive Person
one who lacks sufficient self-respect to defend their rights in a dispute and withdraws from conflict
Aggressive Person
one whose concern for personal rights outweighs concern for the rights of others
Assertive person
one whose self-interest is balancing by concern for others, who speaks up yet listens
mediation
the process in which a person intevenes between disputants to help reconciliation
FORMING STAGE
first stage: uncertainty and anxiety
STORMING STAGE
the second stage: conflict
NORMING STAGE
the third stage: agreement on rules
PERFORMING STAGE
the fourth stage: productivity
ADJOURNING STAGE
the last (5th) stage: by dispersal
The message
thoughts and feelings communicated by the sender, whether verbally or non-verbally
Cognitive dimension
our thinking or intellectual side
Affected dimensions
our feelings and moods
Verbal Communication
a message expressed in words (spoken or written)
Non-Verbal Communication
a message expressed by gestures, eye contact, or body posture, but NOT WORDS
What makes child & family teams work?
access, ownership, voice, consistency
ACCESS
valid option to be included by decisions
OWNERSHIP
with participation, can agree and commit to any plan if it's their plan
VOICE
they are heard and listened to. Convey understanding
CONSISTENCY
a consisten team of workers, all start, all end, all committed