ch 4

what is it called when you hide inner feelings to conform to rules

modifying inner feelings to conform to rules

acting the opposite to how one feels

objectively and deliberately evaluating the emotional situation in the moment

a situation in which an employee expresses organizationalyy desired emotions during interpersonal transactions at work

an association of two or more events that are not connected

the degree to which people experience emotions

a mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end

a modd dimension that consists of emotions such as nervousness, stress, and anxiety at the high end.

the tendency of most individuals to experience a mildly positive mood at zero input

the ability to detect and to manage cues and information

a broad range of feelings that people experience

intense feelings that are directed at someone or something

feelings that tend to be less intense than emotions and that lack a contextual stimulus

emotions that have moral implications

emotions that are organizationally required and considered appropriate in a given job

a model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and

the process by which peoples' emotions are caused by the emotions of others