Contemporary Management (Chapters 10-18)

13 cards·by Hesperax

managerial principlecontemporary managembusiness management

Four factors that determine the design of organizational structure

organizational environment, technology, strategy, human resources

Four factors that determine organizational culture

characteristics of organizational members, organizational ethics, the employment relationship, organizational structure

Three types of control

feedforward control, feedback control, concurrent control

Four Steps of control process

1) establish the standards of performance, 2) measure performance, 3) compare performance vs. standards, 4) evaluate and correct

Components of a HRM system

Labor relations, recruitment and selection, training and development, performance appraisal and feedback, pay and benefits

Theories of Motivation

Expectancy Theory, Need Theories, Equity Theory, goal-setting theory, learning theories

Types of power a leader can have

legitimate, reward, coercive, expert, referent

5 stages of group development

1) Forming, 2) Storming, 3) Norming, 4) Performing, 5) Adjourning

Four types of communication networks

wheel network, chain network, circle network, all-channel network

The importance of good communication

improved efficiency, improved quality, responsiveness to customers, improved innovation

Four types of conflict

Interpersonal Conflict, Intragroup Conflict, Intergroup Conflict, Interorganizational Conflict

Conflict Management Strategies

Compromise, Collaboration, Accommodation (not effective), Avoidance (not effective), Competition (not effective)

Attributes of useful information

Relevance, Quality, Timeliness, Completeness